Services

Operational Excellence Delivering Results

Our experienced operations team utilizes decades of hands-on management knowledge to create operational strategies, initiatives and reporting that deliver best in class results.

Operations is the day to day processes, checks and balances that ensure that a property is running efficiently and effectively. Critical aspects of restaurant management cannot be monitored remotely or infrequently. This is what separates Heartfelt Hospitality from all other management companies. Our corporate operations team consistently and purposefully directs, coaches and evaluates property teams. This cohesive approach ensures our properties perform at optimum efficiency and profitability.

Working with Heartfelt Hospitality, investors know their assets are in capable hands. We implement proven operational strategies and reporting that drive operational excellence. Our Leadership Teams are onsite at each property frequently, lending hands-on expertise to the on-site teams. This provides consistent oversight and assessment from the corporate level, as well as direct access to feedback and direction for the on-site teams. These visits take a holistic approach reviewing all facets of the operations, from cleaning to leadership engagement, quality to staffing, sales & marketing to cost controls.

Team Member engagement, customer satisfaction and a well-maintained property lead to exceptional growth and profitability. The Heartfelt Team is focused on ensuring that these cornerstones of restaurant management are always front of mind. Corporate leadership is in constant contact with the property General Managers, and accessible night and day. Heartfelt Hospitality Group takes a proactive approach to property operations management, reacting quickly to unforeseen situations occurring in this fast-paced business.

Our detailed and encompassing reporting systems enable us to make fast and prudent operational decisions on a day-to-day basis. By reviewing daily labor & revenue statements, weekly GM summaries & forecasts, specialized accounting documents and more, we have our fingers on the pulse of each property. This insight allows us to direct cost containment protocols and implement actionable strategies quickly and effectively, resulting in operational excellence.

The Heartfelt Hospitality Group Operational Team provides necessary support and direction in all areas of restaurant operations. By monitoring and tracking key performance metrics and indicators, we drive customer satisfaction, Team Member retention, and overall profitability.

• Walk properties on a monthly basis with operational property leaders
• Utilize daily operational reporting
• Direct annual CapEx reviews & planning
• Conduct monthly financial performance reviews & reporting
• Utilize proven operational processes
• Implement & monitor cost control initiatives
• Administer Comprehensive Preventative Maintenance Programs
• Actively Participate in all Brand Quality Audits & Related Visits
• Implement & review all monthly/bi-monthly inventories
• Oversee and approve all purchasing
• Authorize & review all management evaluations
• Conduct annual pay scale reviews
• Monitor daily Customer Satisfaction performance

Elevating Property Performance & Top Line Growth

Our Marketing Team creates comprehensive sales and marketing strategies and initiatives for restaurants that are as practical as they are powerful.

Marketing is more than an isolated ad campaign or a series of social media posts. Sales and marketing should be integrated, cohesive and comprehensive. The way a message is created and conveyed can make or break a property’s image. Done correctly, the result is customer connections, casual interest converted into actual customers, and ongoing customer loyalty.

Our investors enjoy successes driven by detailed, actionable sales and marketing plans developed and regularly assessed by our Leadership Team and our Vice President of Sales and Marketing. As seasoned restaurant professionals, we develop targeted campaigns, uniquely identifying key marketing segments, positioning each property to outperform the competition and generate maximum revenue. We are an industry leading restaurant management company providing exceptional and proven marketing and sales strategies for properties of all sizes and markets.

To further bolster our marketing success, we consistently engage in:

• Brand Specific Marketing Initiatives
• Social Media Campaigns & Analysis
• Sales Blitzes
• Brand Account Management Resources
• Utilization & Integration of Industry Reports & Resources
• Community Involvement & Alignment with Accounts
• Ongoing Property Shop Calls
• Creative, Compelling & Strategic Marketing Plans
• Website Management, Driving Marketing & Revenue Results
• Crowd Review Management and Engagement
• Third Party Delivery Data Evaluation

The Human Element

Our Guiding Principles require a dynamic team invested in creating incredible customer experiences. Everyone, from General Managers to line level Team Members, are equally vital parts of our energetic and effective teams.

Heartfelt Hospitality Group Team Members possess the talent and skill sets necessary to excel and exemplify our high standards of service. By nurturing each Team Member’s abilities, and focusing on growth, recognition, ongoing training and a positive work environment, we reduce risk and liabilities and inspire Team Member fulfillment.

By working together, we succeed together.

• Property orientation and employee training
• Personnel file management
• Employee evaluations, coaching & development
• Payroll management/payroll services
• Employee dispute resolution
• Regulatory compliance, including adherence to OSHA, FMLA and EEOC guidelines and Federal and State rules
• Benefits management
• Safety and risk management

Experience the Difference in Personalized Management Services

Cost-effective practices and profitability are essential to success. Heartfelt Hospitality Group investors receive accurate, detailed and timely reporting grounded in ethical and sound GAAP accounting.

The foundation of our accounting services is historical data collection and analysis. Knowledge is power. We assess numbers reflecting daily, monthly and yearly financials to identify opportunities, implement new processes and measure results.

Our utilization of consistent internal controls, industry expertise, state of the art software, and uniform policies and procedures generates accurate and real-time information. These controls allow us the ability to accurately manage property cashflow. Equally important, Heartfelt Hospitality Group leadership is equipped to make intelligent, financial decisions based on fact.

Heartfelt Hospitality Group streamlines operations without sacrificing quality. Our Team offers a comprehensive assortment of essential tools:

• State of the art accounting platform
• Detailed financial statements
• Monthly investor’s executive summary
• Bank account reconciliations
• Detailed annual budgeting
• 30-60-90 day forecasting
• Weekly property PMS audits
• Sales & tax preparation and payment
• Accounts receivable monitoring
• Daily labor verification & reporting
• Cash flow management
• Bi-Annual property accounting audits
• Purchase order systems
• Capital expense planning and control